STRATON SYSTEM LLC

Aurora CRM support

Help with the staff app, workspace access, and privacy requests.

Aurora CRM is provided by STRATON SYSTEM LLC. The app is free to download. Using a workspace requires an account and permissions from its administrator.

Sign-in and staff access

Contact your workspace administrator if you need an invitation, a different role, or help confirming that your account is active. For a sign-in problem that your administrator cannot resolve, email app support.

The app uses a nonpersistent web session. Needing to sign in again after the app process closes can be expected. An internet connection is required.

Report a technical issue

1. Tell us the app version, your iOS version, and the iPhone model.
2. Describe what you were trying to do, the steps you took, and any visible error.
3. If you include a screenshot, remove client names, health information, payment details, and other private data first.

If a save, booking, or payment action is interrupted, check its status in the workspace before repeating it.

Camera, photos, and documents

Manage camera and photo permissions in iOS Settings. If an attachment is unavailable, check the relevant permission and your workspace role. When exporting a document, confirm the recipient and the chosen destination before sharing.

Privacy and account requests

Read the Aurora CRM Privacy Policy. To request access, correction, deletion, or account closure, email [email protected] with the subject "Aurora CRM privacy request". We may need to verify your identity and authority. Your administrator can help with workspace-controlled records.

License and app information

The app is subject to Apple's standard Licensed Application End User License Agreement. This support page does not introduce a separate custom license.

Updated October 1, 2026.